Dispute Resolution

At BigSixx, we are committed to providing a fair and transparent dispute resolution process. Our goal is to resolve any concerns or disagreements you may have regarding your gaming experience in a timely and professional manner.

To file a dispute, first reach out to our customer support team through email or live chat with your concern details. Include relevant information such as transaction IDs, dates, and a clear description of the issue. Our team will investigate the matter thoroughly and review all available records and evidence. We'll provide a final decision within 7-14 business days and communicate the outcome clearly.

For contact information, reach our email support at support@bigsixx.com with response time of 24-48 hours. Our phone support is available 24/7 for immediate assistance.

We value your trust and are dedicated to maintaining the highest standards of fairness and integrity. If you're not satisfied with our initial resolution, you have the right to escalate the matter to our senior management or relevant regulatory authorities. Your satisfaction and gaming experience are our top priorities.

For urgent matters, please contact our live support team for immediate assistance.